Core VoIP Service Features

Apptix is a business VoIP provider who delivers the standard features you have come to expect with a corporate-level phone system.

Standard Business PBX Service Features

• Phone number (new or existing)
• Extension dialing
• Find Me/Follow Me
• Voicemail
• Caller ID
• Call forwarding
• Web-based system management tools: providing a quick and easy way to make changes and perform changes to your phone system—from any Web browser
• To better address the needs of our SMB customers, we also provide advanced telephony features as part of all our packages

Advanced Service Features

• Auto attendant^*: Add a “virtual” receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting directly to an extension
• Voicemail to email: Send your voice messages to your Outlook inbox as .wav recordings
• Music on hold: Upload an audio file containing music, advertising, or customer updates for callers to hear while on hold
• Mobility services: Find Me/Follow Me and Remote Office features provide even the busiest “road warriors” with a way to stay in touch
• Multi-office support: Manage and remotely administer extensions at other locations—or home-based offices—as easily as if they were onsite
  ^*One Auto Attendant is included per customer account with a minimum of four users. Additional licenses can be purchased for multi-level applications.

Optional Add-on Services

Telephony Toolbar: Make and accept telephone calls and change your telephone settings (do not disturb, call forwarding, etc.) from within Microsoft Outlook^®, Internet Explorer^® or Mozilla FireFox^®. Incoming calls are checked against your Outlook contacts so you can easily see who is calling—right on your computer screen. Browsing the Internet? Simply point and click to initiate an outgoing call—right from a Web page.

Call Center application: Establish call center capabilities anywhere in the world to support remote staff and highly mobile workers. Your team members require only a computer and a broadband connection—no need for additional hardware or traditional phone lines.

Reception Console: This PC-based program provides your receptionist with a graphical view of the phone system, and enables them to efficiently answer and route inbound calls with the click of a mouse.

Professional services: Professional, on-premise services for network evaluations and system installation (through partnership with DecisionOne).

Guaranteed Reliability

24/7 live customer support: Friendly and professional 24/7 live customer support, including after-hours emergency support via toll-free number.

99.9% SLA: With our geographically-redundant servers and datacenters, Apptix guarantees a 99.9% SLA. Apptix Voice is delivered via multiple service points located in Golden, CO and Los Angeles, CA.

High voice quality: Calls are made over a managed network to ensure the best possible voice quality.

Hassle-free Control

• No in-house telecom expertise needed
• System upgrades handled centrally by the Apptix Voice team
• Seamless transition: Keep your existing phone numbers
• Multi-office support: Enable users in remote offices to work as if they were local
• Portable and scalable: Add new lines and phones as you need them—easily
• Professional installation services available

Value for Money

• Make unlimited calls anywhere in the U.S.^* and Canada for as little as $39.99 per month
• Affordable monthly service plans that can save your organization up to 40% on current monthly telecommunications bills
• Low-priced international calls
• Affordable toll-free plans
• Low up-front costs with affordable equipment and installation
• Equipment leasing program: no expensive PBX to purchase and maintain

^* Excludes Alaska, Hawaii, and other U.S. Territories.

Complete Business Communications

Boost your solution by adding hosted Exchange, mobile email, and Hosted SharePoint services, and keep your employees in constant communication.

Hosted Exchange Email
Enjoy the advantages of Exchange 2007 without investing in infrastructure, and stay securely connected—whether in the office or on the road. Our Basic Service includes the full set of features of Microsoft Exchange email, and we offer additional value-added services such as advanced compliance and archiving, and advanced anti-spam and anti-virus.

Mobile Email
Enables your employees to send and receive email via their mobile devices—anywhere, anytime. Your employees easily synchronize email, contacts, calendars, tasks, and notes, whether on a remote business trip or across town visiting a customer.

Hosted SharePoint
Share information and work collaboratively with partners, coworkers, and customers—in a central, Web-based location. SharePoint provides an always-available Website on which to share project plans, ideas, contacts, announcements, calendars—anything and everything your team needs. Use your SharePoint site for meeting discussions, surveys, documents, and task lists, and increase your productivity.