Manage Mailbox Size

Steps:

1. To manage the mailbox limits of any user’s mailbox, log into the Control Panel and access Exchange | Mailboxes from the left-side navigation or main menu links.

   A list of all of your users’ mailboxes displays.

2. Click the Display name link to select a mailbox in order to edit its parameters, including the size limits.

   

    

   Details for the selected mailbox display.

3. Click the Limits tab to edit the Mailbox Size information associated with this user’s mailbox.

   

    

   • The Size graphic in the Mailbox Size section provides an illustration of the capacity of the mailbox. Typically, this will be near or exceeding 100%.
4. Click the [Edit] button at the bottom of the screen to gain access to change the three (3) mailbox size inputs. You should change all three of the size inputs in order to successfully change the user’s mailbox size:
   • Issue warning at: When the mailbox reaches this size, the system notification warning email is sent to the User to indicate that the mailbox is reaching its capacity prior to being locked down. Typically set this value at 20 – 50 mb less than the actual size of the mailbox in order to provide adequate warning for the mailbox size to be adjusted.
   • Prohibit sending at: Typically set this value to the same as the actual mailbox size. When this limit is reached the User will no longer be able to send email, though if the mailbox still has capacity the User will continue to receive email. This limit is utilized for User’s who routinely send large attachments in order to avoid accidently locking down the mailbox due to sending a large email when nearing mailbox capacity.
   • Size limit: This represents the actual capacity of the mailbox. Base the other two inputs above upon the value set here as the mailbox capacity.
5. Click the [Submit] button once you have made the necessary changes to the mailbox capacity to schedule the size modification to the mailbox.




6. Click the [Update Size] button to accept these inputs. A “Size update” notification displays to indicate that your inputs have been received and the mailbox limits are being changed on the Exchange server.

   IMPORTANT NOTE: It may take up to one (1) hour for these changed to be replicated on the Exchange server for the mailbox limits to take effect. If access to the mailbox has been locked down, the user may not regain access for up to the time it takes the mailbox to be resized on the server (one hour).

   • To gain access sooner, access the user’s mailbox via Outlook Web Access (OWA) and empty deleted items and/or completely delete other items from the mailbox in order to bring the mailbox back down below its original Size limit value.
7. After completing the management of the mailbox size limits, the Mailboxes screen is updated to reflect the new mailbox sizes for your user mailboxes.