Add New Mailboxes

The Mailboxes screen displays.

NOTE: If you do not see the [Add New Mailbox] button, you do not have any mailboxes available for your account. Add additional mailbox resources though the Upgrade Wizard link under the Billing menu option.

The Add New Mailbox screen displays. This screen allows you to designate this mailbox as being assigned to a user within your account who has not previously been setup for any services; or if the user has been previously setup with either Exchange or SharePoint services, this step will allow you to skip the need to create the user.

• New Service User: Select this option if the user has never been setup with either Exchange or SharePoint service.
• Existing Service User: Select this option if the user had previously been setup with either Exchange or SharePoint service.

NOTE: You may view all Users setup with any service subscription assigned to your account by accessing the Exchange | Service Users menu options.

You should see a screen similar to the following that allows you to define the new mailbox information.

• Display name: This represents the name displayed to others when recipients receive email from this mailbox. Enter a display name exactly as you wish it to appear. (Examples: Dr. James Jones; Information for MyDomain.com; Joe Sixpack—(Company, Inc), etc.).
• Login: Create a unique user login for the mailbox.  Suggested logins utilize the first.lastname@yourdomain.com format.
• Password: Create a password by typing it in the Password and Confirm Password fields.
• If you want the system to generate a random password for you, click the [Generate New Password] button.

Edit the amount under Size Limit to whatever storage limit this mailbox should have. The default is 10MB, which is relatively small. No matter which mailbox package/plan was purchased, the mailbox storage is aggregated so you can assign large amounts of storage to some users and very little to others.

NOTE: Under the Size Limit setting for this individual mailbox, the total available space that remains in your account is indicated to help you manage allocating mailbox space to individual mailboxes.

Within the Additional Resources link of the Billing section of this Control Panel the "Available mail storage size" is the overall aggregate limit remaining available for your entire company. You may purchase additional mail storage space as needed from the Billing section of the Control Panel.

Finally, ensure that you check the boxes next to each service/feature that this mailbox should have enabled.  Depending on your purchased mailbox plan, you may or may not have sufficient ActiveSync, OWA, or full Outlook access for all of your mailboxes. If you have used up your limit in any category, the check box will be grayed out and you will not be able to select it.

NOTE: To purchase additional resources or upgrade your mailbox plan, select Billing | Additional Resources from this Control Panel.

IMPORTANT: For accounts that have "OWA-Only" subscriptions, the Outlook Access option under the Mailbox Access section will be unavailable.  Accounts that want the ability to connect to their Exchange mailbox via Outlook (or Mac client software) may upgrade their Subscriptions via the Billing | Upgrade Wizard menu option.

When the new mailbox has been fully created the Status will change from “Creating” to “Ready” and is then ready for user login. You can also click the mailbox name/hyperlink to add additional email aliases, forwarding, enable wireless services, etc.