Customer Case Studies
DeWitt Law
Providing an Entrepreneurial Attorney with Critical Business Expansion Tools
Greg DeWitt, managing partner and owner of DeWitt Law based in Research Triangle, North Carolina, considers himself more of an entrepreneur than a lawyer. With an eye towards growth, Greg understood that the legal business model had limitations. Other industries—such as property management and real estate—had fiscal opportunities that appealed to Greg, and he wanted to build upon his established business triumphs to explore other professional opportunities. To do so successfully, IT was going to play a key role—and one area he wanted to explore was Voice over IP (VoIP).
Read moreSearch Mojo
Searching for a Voice: A Small Business’ Voyage through Hosted VoIP Adoption
Janet Driscoll Miller, President & CEO of Search Mojo, had high hopes that when Apptix delivered hosted VoIP to her small SEM business that the new system would meet all her specific goals—and it did. Packaged with service through MailStreet, Apptix gave Search Mojo the email, mobile messaging, and phone reliability Janet demanded. The combination of hosted VoIP and Exchange gives Search Mojo the one-two punch of a cost-effective, reliable, robust email system and a flexible, location-to-location phone system that is always available, whenever customers call—regardless of where employees are located.
Coachestown.com
Growing a Start-up and Improving Communications… One Team at a Time
Two resources most precious to a start-up are time and money. As these things tend to be scarce in start-up land, further jeopardizing these resources can be a quick path to failure. CoachesTown.com is a start-up whose goal is to ease the “organizational frustration” typically surrounding sports teams, scout troops, clubs, and other types of groups. CEO Mitch Mencis said that choosing Apptix was easy: "Customer service. Customer service. Customer service. Can I say it again? Unless your business is in the hosting industry, or you have a full time crew taking care of any issues, my suggestion is to leave it to the experts—Apptix."
DOYLES
Overcoming Hurricane Ike with hosted VoIP and Exchange
When Hurricane Ike pounded the Gulf coast in September 2008, DOYLES—a global pressure-control equipment manufacturing company with more than 200 employees in seven offices—needed to evacuate fast. Armed with hosted VoIP from MailStreet, a subsidiary of Apptix, DOYLES switched their main incoming phone number from their Houston office to one of their smaller offices—one not in the path of the storm…
BigEye Direct
Starting a New Business with Maximum Confidence & Minimum Costs
Sensing new opportunities in the marketplace, seasoned direct mail veteran Damon Smith decided the time was right to start his own full-service direct marking firm in January 2007. From day one, their highest priority was to build the business by establishing a robust sales pipeline—and strong business communication was a must-have. When he saw that Apptix offered an enterprise-class email solution at a small business price, Smith immediately signed on. And when Apptix released a VoIP solution, BigEye Direct became one of the first customers.
Krengel Technologies
Bringing Virtual Offices Closer Together
In both the online marketing and software development fields, attracting the
best talent often depends on providing the most conducive work environment.
At Krengel Technologies, that means working at home—wherever home is. It
also means having the freedom to work flexible hours or travel to speaking
engagements without sacrificing your availability to the customer. As a result,
Krengel’s clients get the best of both worlds: the innovative talent of a large
company combined with the attentive, flexible services of a small business.
Apptix hosted Exchange helped Krengel reliably stay connected via the
computer, but their phone system—the lifeblood for any small company—
wasn’t keeping pace.
LINGOs
Providing Collaboration to Help Humanitarian Groups Improve Productivity & Reach
Learning for International Non-Governmental Organizations (LINGOs) is a consortium of independent humanitarian relief and development agencies who joined forces to share learning and development resources. Helping groups save money, eliminate duplicate efforts, and collaborate on learning development requires a significant technology infrastructure—accessible to all. With Apptix’s hosted SharePoint, LINGOs now has a virtual HQ—enabling collaboration with and among partner organizations—and providing a portal for their learning management system.
Contxtual
Apptix’s Hosted VoIP Solution Provides Cost Benefits & Greater Mobility
When emergency information needs to be communicated, emergency communications provider Contxtual uses a variety of methods—including text, voice, fax, or email—to get the word out. Their agents must be available by phone 24/7 in the event of an emergency; because they are in a hurricane zone, they also need to be able to relocate their operations at a moment’s notice. Apptix delivered more features and more value in a VoIP solution than any other single provider Contxtual researched.
Flare Industries
Increases Productivity with Mailstreet Hosted Exchange & SharePoint Solutions
Flare is in daily contact with Fortune 500 companies who expect sophisticated communications capabilities. As such, it is essential that the main line of communication between Flare and their clients—email—measure up to world-class standards. With MailStreet, Flare is able to securely, reliably, and affordably communicate on par with their sophisticated customers.
Leading Hotels of the World (LHW)
Creates a Five-star Customer Experience with the Help of ASP-One Hosted Exchange
As an online booking agent, Leading Hotels of the World forms a communications bridge between the world’s most exclusive hotels and their esteemed customers—responsiveness and reliability are key. Downtime is a deal-breaker. The Leading Hotels of the World has been with ASP-One since 2000, and Lee still feels as though he is getting a great value.
ASP Global
Improving Customer & Employee Communications with Apptix
ASP Global Services (ASPGS) streamlines the manufacturing challenges of with hosted inventory management and supply chain solutions that suppliers, carriers, distributors, and manufacturers use to do business smarter. As a hosted service provider, ASPGS understands the value of outsourcing non-core technology, and they also know the importance of service delivery. After examining several voice solutions, ASPGS chose Apptix—not just for their flexibility and reliability, but for the world-class service they knew the company provided.
