Apptix Online Backup FAQs
Q: What is Apptix Online Backup by Mozy?
A: Online Backup is a secure online data backup service. Online Backup is a simple, smart, economical way to protect your data from hazards such as file corruption, accidental deletion, or hardware failure. Online Backup regularly backs up your files to our secure servers automatically—so you never have to worry about losing important data.
Q: Is Apptix Online Backup by Mozy secure?
A: Online Backup gives you the ability to select your data's encryption method: an Online Backup key with 448-bit Blowfish encryption, or your own private key with 256-bit AES encryption. Your files are encrypted on your computer using the key of your choice, and then transferred to the Online Backup servers using 128-bit SSL encryption, the industry standard for safe and secure data transfer. Please note that if you select to use your own private key, it will be impossible for Apptix Online Backup by Mozy to decrypt or view your data, so you must be very careful not to lose it.
Q: If the hard drive in my PC fails, will Apptix Online Backup by Mozy back up everything on my computer?
A: Online Backup was designed to back up your most important data files, such as your email, contact lists, photos, and financials. It was not designed to back up your system and application files. If you need to restore these types of files, it is much easier and more reliable to restore them using your original CDs. Restoring your system and application files from backups, or any type of "disk image," is risky and difficult to do properly, and we don't recommend or support it. Keep your original system and application CDs in a secure location and back up your data files regularly with Online Backup. If your computer fails, use the CDs to restore your system and application files to your new hardware, and then use Online Backup “Web Restore” feature to restore your data files.
Q: What is the difference between professional backup services and consumer-focused products?
A: Apptix Online Backup is a professional backup service designed for small and mid-sized businesses (SMBs). It has the following benefits over consumer backup services:
- 24/7 Customer Support, which is essential for SMBs
- Centralized administration, including backup configuration and scheduling
- One account can manage several PCs/users
- Storage can be aggregated across users, i.e. five users can share 30GB of storage
- Simple to set up
- Performs backups automatically in the background while you continue working
- Encrypts all your files before transferring them to storage
- Fast because it backs up only data that has changed
- Backs up both open and locked files
- Inexpensive and reliable
A: Simply install the software on your computer, select the files you want to back up, and then never worry about data loss again. Once you set it up, Apptix Online Backup by Mozy automatically backs up your data at regular intervals.
Q: Can I use Apptix Online Backup by Mozy if I am behind an HTTPS proxy?
A: Yes! Apptix Online Backup by Mozy needs direct outbound access through SSL port 443, or an HTTPS proxy server that will allow connections through it to public servers on SSL port 443. As long as your Internet Service Provider (ISP) lets us through, we can back up your data—even through an HTTPS proxy.
Q: Is Apptix Online Backup by Mozy HIPAA compliant?
A: Yes, Online Backup helps covered entities comply with both the HIPAA Privacy and HIPAA Security Rules.
- Encryption of data during backup: All data being backed up is encrypted with 448-bit Blowfish encryption prior to transfer, and is sent through a secure 128-bit SSL tunnel to the Online Backup datacenter.
- Encryption of data on Online Backup servers: All backed up data maintains the 448-bit Blowfish encryption while stored "at rest" in the Online Backup datacenter.
- Physical security: Servers are located in a Tier 4 datacenter protected by gated perimeter access, 24/7 onsite staffed security and technicians, electronic card key access, and strategically placed security cameras inside and outside the building.
- Remote/offsite backup: The product is an automated remote or offsite backup that offers companies a disaster recovery plan as protection against hardware failure, theft, virus attack, deletion, and natural disaster.
- Private and public encryption keys: Users have a choice of using a generated 448-bit key (generated by Apptix) or managing their own private key to encrypt their data.
- Logical access: Backed-up data may be accessed via the password protected, Web-based Online Backup administrative console by supplying a valid encryption key. It can also be accessed through the software client by supplying the encryption key.
- Written contingency plan: The HIPAA Security rule requires that covered entities have a written contingency plan for responding to system emergencies, including a detailed plan concerning the data backup and recovery process in the event of a disaster.
A: We recommend you back up data that is difficult to replace, such as email, contact lists, financial records, photos, and other office documents. If you are not sure what you want to back up, Apptix Online Backup offers several backup sets in the “Backup Sets” tab of the application (backup sets are logical groupings of associated file types). You can tell Online Backup to use the default backup sets, create custom backup sets, or select specific files or folders that you want to back up.
Q: How often can I restore my data?
A: You may restore files as many times as you need to free of charge
Q: What happens if I delete a file marked for backup?
A: If you delete a document and then run a backup, Online Backup assumes that you no longer need a backup copy of that document, and marks the file to be removed from our system. (We keep it on file for 30 days, just in case you change your mind.) After 30 days, the file is deleted from our servers, and you are no longer able to get it back. You cannot delete files from the Mozy servers, but once a file is marked for deletion it is removed in 30 days, and no longer counts against your storage space.
Q: How can I view backup status?
A: In the system tray, double-click the Apptix Online Backup by Mozy icon. The Status window displays, showing the current backup status.
Q: Are there any size limits or file types that I can't back up?
A: You can back up files of any type or size with only a few exceptions: OS-specific files, such as Page file and Prefetch files on Windows, cannot be backed up. And while EFS encryption files are supported by Apptix Online Backup by Mozy, other types of encrypted files may not be able to utilize Online Backup’s incremental backup feature. You can also set your own policies for what data your users are permitted to backup.
Q: How many files can I back up?
A: Online Backup users are limited by the amount of space their system administrators have allocated to them.
Q: How long does it take to back up?
A: For a typical system on a typical broadband line—and if you continue working on your computer during the backup—Apptix Online Backup backs up data at the rate of about 2-4GB per day. If left undisturbed on a fast connection, however, you can back up over 9GB in a single day. You may experience faster or slower speeds depending on your connection. During installation, Online Backup runs a bandwidth test and lets you know about how much you can upload a day.
Q: Will subsequent backups take as long as the first?
A: After your initial backup, subsequent backups are relatively quick. This is possible because Online Backup performs what are called differential backups, which means that it only backs up the portions of your files that have changed since the last time they were backed up. This saves lots of time, bandwidth, and storage space.
Q: What if I lose my connection to Apptix Online Backup by Mozy during a backup?
A: The next time you get online, Online Backup continues where it left off when you lost your connection.
Q: Does Online Backup support external drives?
A: The product supports drives that Windows recognizes as "fixed." Online Backup does not support "unfixed" removable drives such as thumb, flash, or external drives. If your external drive is not "fixed," first copy the data onto one of your "fixed" drives, then select the data for back up. Note: If you have selected files from an external drive to be part of your regular backup and you unplug or turn off the drive while your backup is running, Online Backup detects that the files are gone and assumes that you no longer need them. Those files are then marked for deletion. After 30 days, the files are deleted from our servers and you are no longer able to get them back.
