Voice Mail to Email Enables a user to receive an email notification when a message has been left in their voice mail. The email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt and subsequent message.

Hunt Group Allow users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Groups phone number. Group administrators can choose from any of the following "hunt" schemes, each of which rings the specified phones in a different manner:

• Circular sends calls in a fixed order. The call is sent to the first available person on the list, beginning where the last call left off.
• Regular sends calls to users in the order listed by an administrator. Incoming calls go to the first available person on the list, always starting with the first person on the list.
• Simultaneous rings all of the users in the group simultaneously; the first user to pick up the ringing phone is connected.
• With Uniform, as a call is completed, the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user who has been idle for the longest. If a user receives a call that was not directed to them through the hunt group, the call will not be included in the receiving order for Uniform calls.

Music On Hold Enables group administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Centers, Call Hold, and Call Park.

Call Forwarding Always Enables a user to redirect all incoming calls to another phone number.

Call Forwarding Busy Enables a user to redirect calls to another destination when an incoming call encounters a busy signal.

Call Forwarding No Answer Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.

Call Transfer Enables user to redirect a ringing, active, or held call to another number or directly to voice mail. Before transferring the caller, the user may choose to consult with the third party first or establish a three-way consultation

Outlook Integration This service enables users to integrate their personal contacts in Microsoft Outlook with their Web Call Manager or their Telephone Toolbar. Users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users may click-to-dial one of the contact's phone numbers or the user may choose to display the contact's v-card by clicking their name.

Remote Office Enables users to access and use their Apptix Hosted Voice service from any end point, onnet or off-net (e.g., home office, mobile phone). This service is especially useful for teleworkers and mobile workers, as it enables them to use all of their Web Call Manager features while working remotely (e.g., extension dialing, transfers, conference calls, Outlook Integration, directories, etc.). In addition, since calls are still originated from The platform, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private. This service must be set up by the group administrator.

Dial by Extension Enables a caller to enter the extension of the intended party through the telephone keypad. Upon collecting the full extension, the caller is played the name of the called party and transferred.

Account codes will track of calls made to outside of your company by prompting users for a predetermined code prior to the call being completed. This service does not validate the codes entered (see Authorization Codes), so calls are not blocked.

Authorization codes can be used to authorize calls made outside of your company by prompting users for a predetermined code. Calls will not be connected unless a valid code is entered. Please note that you cannot have this service and the Account Codes service enabled at the same time.

Call Forwarding Selective Enables a user to define rules that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination.

Outlook Toolbar Make and accept calls and change your telephone settings from within Microsoft Outlook®, Internet Explorer® or Mozilla FireFox®.

Do Not Disturb Allows users to set their phone as unavailable so that incoming calls are given a busy treatment.

Reception Console This PC-based program provides your receptionist with a graphical view of the phone system, and enables them to efficiently answer and route inbound calls with the click of a mouse.

Call Center Application Establish call center capabilities anywhere in the world to support remote staff and highly mobile workers. Your team members require only a computer and a broadband connection—no need for additional hardware or traditional phone lines.