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Apptix Voice Service Earns an “A” from Customers in Recent Satisfaction Survey

Customers express a whopping 95% satisfaction rate with Apptix VoIP customer support

12/19/2011 Download PDF

Herndon, VA – December 19, 2011 – Apptix (OSE: APP), the premier provider of hosted business communication, collaboration, and IT solutions, received outstanding ratings from their Voice-over-IP (VoIP) customers in a recent independent customer satisfaction survey.

In the survey, conducted by Enterprise Research Group in the Fall of 2011, customers gave consistently high ratings to all aspects of Apptix’s VoIP service, including reliability, performance, quality, flexibility, and value. Customers expressed particularly high satisfaction with their set-up experience, with a 97% approval rating, and with Apptix Customer Service and Support (CSS), at 95%. The survey respondents gave their overall Apptix experience a 92% positive rating.

“The survey responses indicate that Apptix Voice customers are extremely loyal with very high satisfaction and recommendation ratings,” said Andy Hessabi, President of Enterprise Research. “Customers are particularly delighted with their experience with Apptix Customer Service.”

The survey write-in responses reflected customer pleasure with Apptix. “I gave them such a high rating because they have demonstrated great customer service from the beginning!” commented one respondent. “Always polite, courteous and knowledgeable! I feel like they give me the 5-star treatment!”

“Apptix has focused on reliability, ease of use, cost, and customer service to grow into a premier provider of business voice service,” said Dave Ehrhardt, President & CEO of Apptix. “The survey results and our growth figures validate that our Apptix Voice customers have a consistently excellent experience – validating our strategy.”

Hosted VoIP Service from Apptix is a reliable, cost-effective, technologically advanced alternative to traditional phone systems. It provides professional, consistent phone service across geographically dispersed locations. In addition, VoIP leads to significant cost savings compared to traditional PBX services due to reasonable local service, unlimited long distance to US and Canada, and low up-front installation and equipment costs, as well as access to Apptix’s exceptional customer service.

The Apptix survey is one method Apptix’s award-winning customer service & Support (CSS) team collects and acts upon customer feedback. Apptix was named a Silver winner for the Best in Biz Award 2011 Support Department of the Year, an award that was validated by the overwhelmingly positive response of the surveyed VoIP customers. The CSS team received between 90% and 100% positive ratings in the areas of professionalism, knowledge, responsiveness, timeliness, accuracy, and clarity in the study.

 

The Apptix Customer Service and Support team provides outstanding assistance to customers across the Apptix portfolio, which in addition to Apptix Voice includes hosted communications, collaboration, compliance & security, and infrastructure solutions.

About Apptix

Apptix (OSE: APP) is the premier provider of hosted business communication, collaboration, and IT solutions to businesses of all sizes – from SOHO to Fortune 500 – with particular expertise supporting legal, financial, healthcare, and telecom firms. A pioneer in the hosted services space, Apptix currently serves over 325,000 users around the world. Apptix’s comprehensive portfolio of Cloud solutions includes Microsoft Exchange email, VoIP, SharePoint, Web Conferencing, and Secure IM with Presence. Services are delivered over a highly reliable network leveraging best-in-class technology, housed in SAS 70-compliant data centers, and backed by U.S.-based 24/7 support. For more information, visit www.apptix.com.

About Enterprise Research Group

Enterprise Research Group is a full-service market research and consumer insights firm specializing in the technology and communication sectors. Based in the Washington, DC Metropolitan area, Enterprise Research Group provides consultancy and research solutions for medium and large companies. The firm’s areas of specialty include online surveys, in-depth phone interviews, online research panels and communities, online focus groups, discussion boards, and usability testing. For more information please go to www.enterpriseresearchgroup.com.

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