Herndon, VA – May 20, 200
9 – Apptix (OSE: APP), the industry-leading provider of hosted Microsoft Exchange email
, VoIP phone service
, and SharePoin
t collaboration services for small and medium businesses (SMBs), was named a finalist today in the Product Development/Management Executive of the Year, Product Development/Management Department of the Year, and Customer Service Department of the Year categories in The 2009 American Business Awards (Stevie Awards).
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit entries to the ABAs — public and private, for-profit and non-profit, large and small. More than 2,600 entries from companies of all sizes and in virtually every industry were submitted for consideration in more than 40 categories.
Apptix’s product department and its vice president of product, Rick Rumbarger, were primarily recognized for the development and deployment of a new provisioning and management platform. This platform enabled Apptix to more rapidly bring products to market both directly and through resellers. As a result, Apptix launched an expanded suite of mission-critical products to meet and surpass the growing messaging, communications, and hosting needs of small and mid-size businesses.
Apptix was also recognized for dramatic, measureable improvements in its customer service and the actions taken to achieve these results. In 2008, Apptix consolidated multiple customer support centers at its Herndon, VA headquarters – creating a more focused environment – and invested heavily in monitoring tools that track and record call statistics. The company established significant customer service hiring standards, as well as a standardized internal training process. And, most importantly, Apptix’s management team instituted a company-wide commitment to customer service and operational excellence.
“We are thrilled that our company-wide improvement efforts in 2008 were recognized and rewarded with being named finalists for three American Business Awards,” said David Ehrhardt, CEO of Apptix. “I am proud of all our dedicated Apptix professionals who contributed towards making a strong impact on Apptix’s platform and product deployments, and customer satisfaction. Each and every employee has accepted our challenge of 2008, and is focused on and contributing to our ongoing product deployments and customer service.”
Stevie Award winners will be announced during the annual gala on Monday, June 22 at the Marriott Marquis Hotel in New York City. Six-hundred executives from across the U.S.A. are expected to attend. The ceremonies will be broadcast on radio nationwide by the Business TalkRadio Network and hosted by Cheryl Casone of Fox Business Network.
“Despite tough economic conditions, many organizations and individuals continue to exceed expectations,” said Michael Gallagher, founder and president of The Stevie Awards. “The results of the 2009 ABAs are a testament to the resilience, creativity, and hard work of American organizations, executives, and workers. We congratulate all of the finalists on their achievement and wish them well in the competition."
Members of the Awards' Board of Distinguished Judges & Advisors and their staffs will select Stevie Award winners from among Finalists in final judging that will continue through June 3. Finalists were chosen by business professionals nationwide during preliminary judging in April through early May.
Details about The American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba